Nine Keys to World-Class Business Process Outsourcing

Nine Keys to World-Class Business Process Outsourcing

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes.

Despite this size and spread,… (more)

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Publisher: Bloomsbury Publishing (April 23, 2015)

Collection: Bloomsbury Information Ltd

Page count: 256 pages

Language: English


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