Summary : The Amazement Revolution - Shep Hyken

Summary : The Amazement Revolution - Shep Hyken

Complete summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience".

This summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isn’t a department within a company – it’s everything the company does. If you can amaze your customers, they will become addicted to doing business with you or more correctly to the level of the experience… (more)

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Book Details  


Publisher: Business Book Summaries (November 12, 2014)

Language: English


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