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Problem Manager: Careers in IT service management

by Colin Rudd BCS, The Chartered Institute for IT (October 08, 2014)

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including...

Service Desk and Incident Manager: Careers in IT service management

by Peter Wheatcroft BCS, The Chartered Institute for IT (July 28, 2014)

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and...

Business Continuity Management Systems: Implementation and certification to ISO 22301

by Hilary Estall BCS, The Chartered Institute for IT (October 04, 2012)

This practical guide is written for organisations that are implementing a business continuity management system and certification in line with ISO 22301. It will prove invaluable for those new to business continuity...

World Class IT Service Delivery

by Peter Wheatcroft British Computer Society (April 01, 2007)

This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants....

Fools Rush In

by Nina Munk HarperCollins e-books (October 13, 2009)

Every era has its merger; every era has its story. For the New Media age it was an even bigger disaster: the AOL-Time Warner deal.

At the time AOL and Time Warner were considered a matchless combination of old...

Principal Emergency Response and Preparedness: Requirements and Guidance

by Occupational Safety and Health Administration Government Institutes (July 04, 2008)

Anticipating and planning your organization's response to an emergency situation isn't just a good idea: it's a federal requirement. Since 1989, OSHA has issued numerous standards that explicitly require employers...

Edge of Chaos

by Dambisa Moyo Basic Books (April 23, 2018)

From an internationally acclaimed economist, a provocative call to jump-start economic growth by aggressively overhauling liberal democracy

Around the world, people who are angry at stagnant wages and growing...

The Cure for Catastrophe

by Robert Muir-Wood Basic Books (September 05, 2016)

We can't stop natural disasters but we can stop them being disastrous. One of the world's foremost risk experts tells us how.

Year after year, floods wreck people's homes and livelihoods, earthquakes tear communities...

The Profiteers

by Sally Denton & Bernadette Dunne Blackstone Publishing (March 01, 2016)

From the bestselling coauthor of The Money and the Power--the inside story of the Bechtel family and the empire they've controlled since the construction of the Hoover Dam

The tale of the Bechtel family dynasty...

Creating a World without Poverty

by Muhammad Yunus, Patrick Lawlor & Karl Weber Blackstone Publishing (January 07, 2008)

Over the last few decades, free markets have swept the globe and brought positive change. Nevertheless, traditional capitalism cannot solve problems of inequality and poverty because of its view of people as...

Microsoft First Generation

by Cheryl Tsang & Mary Woods Blackstone Publishing (June 01, 2000)

This is a story with all the ingredients of a modern legend, representing nothing less than the proverbial American Dream—writ extra-large. It is a story of hard work, brilliance, and extraordinary commitment,...


by Rosabeth Moss Kanter & Heather Henderson Blackstone Publishing (May 11, 2015)

In Move, Rosabeth Moss Kanter offers bold solutions to move our transportation infrastructure into a cleaner, faster, and more prosperous future.

Americans are stuck. We live with travel delays on congested roads,...

Defense Industrial Base Protection and Homeland Security

by Frank R. Spellman Bernan Press (June 13, 2018)

The ninth of a new, well-received, and highly acclaimed series on critical infrastructure and homeland security, Defense Industrial Base Protection and Homeland Security is an eye-opening account and an important...

Clean Tech Nation

by Ron Pernick & Clint Wilder Harper Business (September 04, 2012)

From Ron Pernick and Clint Wilder, the authors of Clean Tech Revolution, comes the next definitive book on the Clean Tech industry. In Clean Tech Nation, they shine a light on the leaders at the forefront of...

Government Facilities Protection and Homeland Security

by Frank R. Spellman Bernan Press (December 19, 2017)

The eighth of a new, well-received, and highly acclaimed series on critical infrastructure and homeland security, Government Facilities Protection and Homeland Security is a reference source that is designed...

Liberalization of Transportation Services in the EU: the Polish Perspective

by Andrzej Cieslik & Jan Jakub Michalek Peter Lang GmbH, Internationaler Verlag der Wissenschaften (May 31, 2015)

Poland’s accession to the EU in 2004 created new challenges and opportunities for its transport service firms operating within the framework of the EU Single Market. This book evaluates the market structure...

Full IFRS and IFRS for SMEs Adoption by Private Firms

by Maximilian Saucke Peter Lang GmbH, Internationaler Verlag der Wissenschaften (April 20, 2015)

The issuance of the International Financial Reporting Standard for Small and Medium-sized Entities (IFRS for SMEs) in July 2009 has mixed up the bipolar financial reporting landscape between Local Generally...

Data Envelopment Analysis: From Normative to Descriptive Performance Evaluation

by Nadia Vazquez Novoa Peter Lang GmbH, Internationaler Verlag der Wissenschaften (June 21, 2017)

The question of modern performance evaluation has been extensively discussed in the literature, leading to a call for models including non-optimizing behaviors of decision makers and non-financial performance...

Value Stream Mapping

by 50Minutes (August 24, 2017)

Understand value stream mapping in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide.

In an increasingly competitive business world, identifying the...

Service Level Manager: Careers in IT service management

by John Sansbury BCS, The Chartered Institute for IT (August 04, 2017)

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate,...

Economics and Sustainability of Rail Systems

by Donovan Muddle Dolans Publishing (July 03, 2016)

This book provides a detailed run-through of the economics of rail systems. Demand supply of transport is very useful tool for determining the economic benefits of any rail system, and it is discussed in detail. ...

Setting the Record Straight

by Carl Scully CARL SCULLY (June 15, 2017)

In his political memoir, Carl Scully brings a confronting perspective to the challenges and obstacles an aspiring politician experiences daily to achieve political success — from the process of winning pre-selection,...

Travel Fast or Smart?

by David Metz London Publishing Partnership (September 01, 2016)

Britain does not have a coherent transport policy, and conventional transport economics has reached a dead end. A transport policy should incorporate systematic thinking about the travel needs of society, but...

Are Trams Socialist?

by Christian Wolmar London Publishing Partnership (May 20, 2016)

Transport is key to our daily lives. The transport system is essential to ensure the movement of people and goods, and most of us will use the roads or public transport every day. Vast sums are tied up in it...

Leveraging the New Infrastructure

by Peter Weill & Marianne Broadbent Harvard Business Review Press (May 19, 1998)

Imagine thinking about your company's information technology in the same way that you think about its investment portfolio: as a bundle of assets that—when managed right—will generate revenues and savings....

IT Service Management: Support for your ITSM Foundation exam

by John Sansbury, Ernest Brewster, Aidan Lawes & Richard Griffiths BCS, The Chartered Institute for IT (April 08, 2016)

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.

The Seventh Sense: Power, Fortune, and Survival in the Age of Networks

by Joshua Cooper Ramo Little, Brown and Company (May 17, 2016)



Winner of the getAbstract 17th International Book Award

"The Seventh Sense is a concept every businessman, diplomat, or student should aspire to master--a powerful...

Federal Britain: The Case for Decentralisation: The Case for Decentralisation

by Philip Booth & Ilya Somin London Publishing Partnership (November 06, 2015)

The UK has the most centralised system of government amongst major economies. This results in poorer services, lower economic growth and higher taxes. We have also developed an approach to devolution that is...

Beautiful Buttons: A Memoir of Survival and Triumph

by Cathrine Ann BPS Books (August 09, 2011)

Neglected as a child, abused by neighborhood perverts at six, then by loser boyfriends during her adolescence, Cathrine Ann became pregnant at 15, was pimped out by her rich uncle at 17, was jailed at 18, and...

Working Collaboratively: A Practical Guide to Achieving More

by Penny Walker DoSustainability (July 08, 2013)

The really big sustainability challenges for your business can't be solved by your business. But they can be solved by your business working in collaboration with others. 'Working Collaboratively' provides tools...

Sustainability Decoded: How to Unlock Profit Through the Value Chain

by Laura Musikanski DoSustainability (July 05, 2013)

Sustainability Decoded' is a business book that provides a no-nonsense, profitable means to practice sustainability. It is the only book of its kind that starts with the value chain and identifies where and...